With 8 Pet City locations across Western Australia 2 of which were added in 2010 we are now focusing our expansion efforts to bring our pet shops online said Andrew McMullen who is responsible for the online expansion.
The aim is to have our entire pet product catalog online by June 2011 and in the meantime to build a solid supportive site for our customers. We are adding new pet products daily but it will take some time to complete.
Pet sales have continued to grow and in fact even with the economic turmoil of the past few years new pet purchases and livestock adoptions have grown over the past few years. This popularity is not always in the best interest of the animals when pet owners are not aware of their pets needs especially in the case of the more exotic pets such as large parrots and reptiles which they do not entirely understand or know how to look after properly. At Pet City we feel we have an obligation to help educate our customers by providing material and resources for learning so that they are able to take the best care possible of their pets
The internet will enable us to really get in touch with our customers and offer the kind of back up and follow up services we are are just not able to offer with offline methods alone. For customers looking for a particular type or breed of pet we have newsletters that will send direct via email such as our new puppy notifier which will send emails of the latest puppies we post online. We feel this is a valuable service for customers searching for the right puppy or other pet that suits them since they can quickly browse the animals available in stores and then visit the store where the puppy is located saving hours of driving around in that search for just the right pet The subscriptions extend to more than just puppies with Newsletters catering also to kittens and those looking for particular breeds of birds, fish, reptiles and small animals.
Improved Pet Support
There are also a number of subscribed services for new pet owners to assist customers to better understand how best to look after their new pets.Our newsletters feature articles and information on pet care, training bonding and more to help ensure our customers have all the tools and knowledge required to be a responsible pet owner and provide them with long life and the loving, happy and safe environment which all pets deserve.
As well as the customer service we hope the new site will help us drive new sales of pet products from our online catalog which in theory will open us up to the rest of Australia and the world so we are excited about the development of the upcoming new Pet City WA online shopping catalog and being able to offer our extended pet related services to new customers from all corners of the globe.
These are exciting times for Pet City WA who have been a market leader in the West AustralianPet Industry and have continued to grow each year. People will always love animals and now Pet City is spreading its wings and challenging Australia and the rest of the world to be responsible for their pets and use our resources to self educate ensuring that all Pet owners are the best Pet owners that they can be.